Responsible Gaming at Zodiac Casino Philippines

Zodiac Casino is committed to providing a safe and responsible gambling environment for all Filipino players. We believe that online casino gaming should be entertaining and within your means. Below you'll find all the tools and resources available to help you stay in control.

Problem Gambling — Know the Signs

It's important to recognize when gambling has stopped being entertainment and has become a problem. Common signs include:

• Spending more money on gambling than you can afford to lose
• Borrowing money to fund gambling activities
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by gambling more to win back money
• Lying to family or friends about your gambling activities
• Gambling to escape stress, depression, or personal problems

If you recognize any of these signs in yourself or someone you know, please use the self-exclusion tools below or contact a professional helpline immediately.

Responsible Gambling Tools Available at Zodiac Casino

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. Once set, limits take effect immediately. Increasing a limit requires a 24-hour cooling-off period; decreasing a limit takes effect immediately.

To set deposit limits: Go to My Account → Responsible Gaming → Deposit Limits.

Session Time Limits

Set a maximum session duration to receive automatic reminders when you've been playing for a set period. Available durations: 30 minutes, 1 hour, 2 hours, or custom.

Loss Limits

Set daily, weekly, or monthly loss limits. When your losses reach the set amount, your account will be automatically restricted from further play for that period.

Reality Checks

Receive automatic pop-up notifications during play showing how long you've been playing and your session's net win/loss status.

Self-Exclusion

If you need a break from gambling, Zodiac Casino offers self-exclusion options:

• Short break: 24 hours, 48 hours, 7 days, or 30 days
• Extended exclusion: 3 months, 6 months, or 1 year
• Permanent self-exclusion: Irreversible closure of your account

To self-exclude: Contact 24/7 live chat support at zodiac-ph.com or email [email protected]. Exclusion takes effect within 24 hours.

Account Closure

You may close your account at any time by contacting our customer support team. Any remaining balance will be returned to your original payment method within 3-5 business days after identity verification.

Support Resources for Filipino Players

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation provides responsible gaming information and helpline services for all licensed casino players in the Philippines.

• Hotline: (02) 8538 9090
• Email: [email protected]

Gamblers Anonymous Philippines

A support fellowship for people who recognize they have a gambling problem. Meetings available in Metro Manila and major Philippine cities.

• Hotline: 0915 938 2808
• Website: gaphilippines.com

National Council for Mental Health (NCMH)

• Hotline: 1553 (toll-free, 24/7)
• Email: [email protected]

Protecting Minors

Zodiac Casino strictly prohibits access by persons under 21 years of age in compliance with PAGCOR regulations. We employ age verification during registration and KYC processes. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.

21+ Notice

Online gambling at Zodiac Casino is only permitted for individuals aged 21 years and older. If you believe your age was incorrectly verified or if a minor has accessed this service, please contact us immediately at [email protected].